Dear Valued Customer,
We would kindly like to inform you that our business hours will be slightly changed on Nov 29th (fri) due to Premium Friday as follows.
Our sincere apologies for any inconvenience caused.
■ Business Hours on Nov 29th : 10:00am – 15:30pm
If you have any questions, please feel free to contact us using the following link:
https://www.tsukaeru.net/en/support
Dear Valued Customer,
We would kindly like to inform you that our business hours will be slightly changed on Oct 25th (fri) due to Premium Friday as follows.
Our sincere apologies for any inconvenience caused.
■ Business Hours on Oct 25th : 10:00am – 15:30pm
If you have any questions, please feel free to contact us using the following link:
https://www.tsukaeru.net/en/support
Dear Valued Customer,
We would kindly like to inform you that our business hours will be slightly changed on Sep 27th (fri) due to Premium Friday as follows.
Our sincere apologies for any inconvenience caused.
■ Business Hours on Sep 27th : 10:00am – 15:30pm
If you have any questions, please feel free to contact us using the following link:
https://www.tsukaeru.net/en/support
Dear Customers
Thank you very much for using Tsukaeru.net.
Due to the recent economic situation and price increases by Plesk providers, we have decided to offer new pricing for our Plesk licence services.
Existing subscriptions will be available at the new prices from May 1st, 2023.
We will make every effort to continue to provide better service to our customers. We appreciate your understanding and look forward to your continuous usage.
■Applicable Plans
Plesk licence
■New price after revision
Licence
|
New Price
|
Web Admin Editon
|
￥1,780
|
Web Admin Editon
|
￥2,880
|
Web Admin Editon
|
￥5,480
|
※ Prices shown include tax.
■Revised price Effective date
Monday, May 1st, 2023
・Existing subscriptions: From renewal orders on the applicable start date
■Inquiry about this matter
Form: https://support.tsukaeru.net/ja-JP/support/tickets/new
Phone: (+81)3-4590-8198 (Office hours: weekdays 10:00-17:00)
Dear Customers
Thank you very much for using Tsukaeru.net.
Due to the recent economic situation and price increases by top domain name providers, we have decided to offer new pricing for our domain name services.
New subscriptions will be available at the new prices from March 20th, 2023, and existing subscriptions will be available at the new prices from March 20th, 2023.
We will make every effort to continue to provide better service to our customers. We appreciate your understanding and look forward to your continuous usage.
■Applicable Plans
Domain
■New price after revision
|
TLD
|
New Price |
| asia |
4,466 |
| biz |
2,827 |
| bz |
5,368 |
| ca |
2,970 |
| camera |
7,260 |
| cc |
5,368 |
| cn |
5,962 |
| co.jp |
8,470 |
| coach |
9,251 |
| com |
2,827 |
| de |
3,718 |
| gs |
12,705 |
| in |
3,718 |
| info |
3,432 |
| jp |
4,873 |
| me |
4,466 |
| mobi |
4,642 |
| ms |
12,705 |
| name |
2,222 |
| net |
2,827 |
| nu |
5,368 |
| org |
2,827 |
| school |
7,546 |
| sh |
17,952 |
| tc |
12,705 |
| tokyo |
6,710 |
| tv |
7,458 |
| tw |
7,458 |
| uk |
2,365 |
| vg |
12,705 |
| watch |
5,511 |
※ Prices shown include tax.
■Revised price Effective date
Monday, March 20th, 2023
・New subscriptions: From new orders placed on the applicable start date
・Existing subscriptions: From renewal orders on the applicable start date
■Inquiry about this matter
Form: https://support.tsukaeru.net/ja-JP/support/tickets/new
Phone: (+81)3-4590-8198 (Office hours: weekdays 10:00-17:00)
Dear Valued Customer,
We would kindly like to inform you that our business hours will be slightly changed on August 26th (fri) due to Premium Friday as follows.
Our sincere apologies for any inconvenience caused.
■ Business Hours on August 26th : 10:00am – 15:30pm
If you have any questions, please feel free to contact us using the following link:
https://www.tsukaeru.net/en/support
Dear Valued Customer,
We would kindly like to inform you that our business hours will be slightly changed on July 29th (fri) due to Premium Friday as follows.
Our sincere apologies for any inconvenience caused.
■ Business Hours on July 29th : 10:00am – 15:30pm
If you have any questions, please feel free to contact us using the following link:
https://www.tsukaeru.net/en/support
Dear Valued Customer,
Tsukaeru.net will be on holidays on the dates below.
Our sincere apologies for any inconvenience caused.
===================================
■Holiday period：August 11th (Thu) – August 16th (Tue)
===================================
Our services will be affected as follows over this period of time.
We appreciate your understanding in this matter.
―――――――――――――――――――
Customer Support and Inquiries
―――――――――――――――――――
During the holidays, support will only be provided via support e-mail and chat from 10:00 to 16:00.
Please, be advised that we will not be able to respond to inquiries by telephone, and will not apply bank deposits to accounts during this period.
Please see the calendar below for details on the schedule for support.
Tsukaeru.net public Holidays Support Calendar:
https://support.tsukaeru.net/ja-JP/support/solutions/articles/65000181834
If you have any questions, feel free to contact us using the following link
https://www.tsukaeru.net/en/support
―――――――――――――――――――
Payments during the holidays
―――――――――――――――――――
■□ Customers Using Bank Transfer Payments □■
Payments via bank transfer will NOT be confirmed or applied to accounts during the holiday period.
We also expect a large number of transactions to occur on August 17th (Wed) after holidays, and this may result in confirmation of payment being delayed.
■□ Customers Using Online Payment □■
Online Payment (Credit Card / PayPal) will be accepted 24 hours a day throughout the holidays.
Please understand, in order to prevent the unauthorized use of credit card, we may request the submission of identification, and this may result in delay of applying payment.
*Check the expiration date of your subscriptions and be sure there is enough time to complete payment before that date.
*Since there is no period of grace for domain renewal, you will no longer be able to access the domain once the renewal deadline has passed if your payment is late.
Please mind especially about the expiration date of the domain.
*******************************
Tsukaeru.net Co., Ltd. Customer Center
http://www.tsukaeru.net/en/
*******************************
Copyright (c) Tsukaeru.net Co.,Ltd. All Rights Reserved.
Dear valued customers,
Thank you for your continued support.
It is with regret that Tsukaeru.net has decided to discontinue the Jelastic on July 31st, 2022.
Please be guided accordingly in the following details;
■ Subject Services
Jelactic
■ Service End Date
July 31st, 2022
Server will be stopped completely after July 31st, 2022.
In addition, customer will not be able to access all of data that is stored in the server as well.
We would like you to ask to download all data before July 31st, 2022.
■ Substitute services offer
We provide "Cloud VPS Linux" and "Virtual Data Center".
Please refer to the following HP for more information.
◆ Cloud VPS Linux
https://www.tsukaeru.net/en/cloud-vps
◆ Virtual Data Center
https://www.tsukaeru.net/en/cloud-server
■ Refund
Based on our terms of use, we will refund the target service or transfer it to the account balance.
Refund target: Please check the terms of use. https://www.tsukaeru.net/terms-of-use#14
Refund method: Please select from account balance or bank transfer.
Refund support: A refund application is required.
How to apply: Please write that you would like a refund and send it to support-en@tsukaeru.net.
Please note that refunds are valid until 3 months have passed from the end date of the service, and refunds cannot be requested after that.
This balance can be used for the renewal fee for new servers, etc.
Please consider to use our new servers.
Please contact us for further information.
■ For inquiries about this matter
Email: support-en@tsukaeru.net
Dear customers,
Thank you for using Tsukaeru.net.
Regarding "Plesk license," the price of Plesk license will be raised due to the decision made by the provider, Plesk.
We have been making adjustments so as not to affect our customers as much as possible and tried to maintain prices.
However, we are obliged to offer Plesk licenses at new raised prices to new customers.As for existing customers, we also reluctantly offer the licenses at new prices from the time of next license renewal.
We apologize for the inconvenience this may cause to our customers and are grateful to have your understanding as well as continued patronage.
■ Plesk license price
New prices (excluding tax)
Web Admin Edition(10 domains) : 1,080 yen
Web Pro Edition(30 domains) : 1,680yen
Web Host Edition(100, unlimited domain) : 2,980 yen
Dedicated server Web Admin Edition : 1,080 yen
Dedicated server Web Pro Edition : 1,680yen
Dedicated server Web Host Edition : 5,500 yen
■ Target plans
・ VPS Windows
・ VPS Linux
・ Tsukaeru Cloud
・ Dedicated server
* Plesk is not provided for FX-VPS, so this price revision is not applied.
■ Contact us
[supportmail] https://support.tsukaeru.net/en/support/tickets/new
[Telephone] Toll free: 0120-961-166
For mobile phones: 03-4590-8198
(Reception hours: Weekdays 10: 00-17: 00) |
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